
In the long-term accumulation of experience in the processing of complete sets of customized parts for customers, it is found that customers have many misunderstandings in the expression of needs and communication. The specific performance is as follows:
1. The customer has other parts suitable for Fitting requirements, but there is no precise description for the fitting requirements (clearance fit, transition fit, interference fit);
2. The customer cannot accurately give the dimensions and tolerances of the existing fitting parts, resulting in parts The cooperation lacks interchangeability and consistency;
3. When looking for CNC machining suppliers, the customer ignores the cooperation requirements, resulting in the supplier's drawing and processing errors.
According to the experience in the process of specific communication with customers, Ruitai achieves an accurate understanding of customer needs through the following methods, and finally produces the parts that customers want:
>1. When customers put forward parts processing requirements, our engineers will list out a list of possible adaptation requirements for the part structure, and confirm with the customer;
2. For adaptable parts , it is recommended that the customer can find the same supplier for processing, if not, it is recommended that the customer provide the adapter as one of the means of product verification; , according to the customer's adaptation requirements, make assembly drawings, and verify the interference, clearance, and activity space for the fit.
In the machinery industry, the needs of customers have specific applicability, and it is necessary to have a considerable amount of mechanical expertise in order to design the most cost-effective parts and complete sets of products. Focusing on CNC precision machining, it is found in a large number of machining practices that many customers do not understand the process and cost constraints in machining, and there is a serious 'high consumption' phenomenon when designing products, that is to say, it is only a part of the adaptation requirements , as a result, there are problems in the fitting process that the customer is worried about, and the tolerance requirements are very high, which will inevitably lead to an increase in processing costs and waste. A valuable processing manufacturer can not only process and manufacture according to customer requirements, but also give customers reasonable and professional cost optimization suggestions, so that customers' product design and needs can be continuously improved and scientific, and become more manufacturable. The quality is more stable and the cost is more competitive.
In Rite-Hite's culture, there is a rule: 'achieve customersand share, the corresponding professional value of Rite-Hite is recognized and reflected. Rite-Hite always insists on providing customers with the maximum value and experience accumulation in the field of customer needs, helping customers to be invincible in the severe market competition.
When the CNC machining of precision components is required, firstly, a list of information (we call it the order BOM) will be listed for all parts, and then the adaptation relationship between all components will be communicated with customers by email, and The details of the requirements that need to be adapted to other products of the customer. If there is any physical product, we will take the physical product provided by the customer as part of our measuring tool list, and conduct auxiliary verification during production and inspection. If there is no physical product, we will Adaptation requirements, make assembly drawings (3D), and carry out theoretical assembly verification to ensure that the products meet the best processing performance and quality stability under the premise of adaptation and application, so as to process and produce customer-satisfied and cost-effective products. Series of precision components.
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